FAQ English

How do I withdraw coins?
Click 'Wallet' in the top bar and then select the desired coin. That will take you to the balance page of that coin. In the bottom you will see se...
Sun, 16 Feb, 2020 at 11:17 AM
How do I deposit coins?
Click 'Wallet' in the top bar and then select the desired coin. That will take you to the balance page of that coin. In the bottom you will see s...
Thu, 25 Oct, 2018 at 5:08 PM
I tried to buy or sell coins but I didn't receive any coins or received less than expected. Why?
SouthXchange does not sell or buy coins. SouthXchange is simply a marketplace. Users place orders and, when two orders match, a trade is produced and coins ...
Wed, 28 Mar, 2018 at 1:38 PM
What are "Holds"? Why can't I withdraw?
A "Hold" is a restriction in your account that prevents you from withdrawing some or all of your coins. When you have a hold, we will make sur...
Thu, 25 Oct, 2018 at 5:11 PM
How do I add my coin?
Thank you for your interest in having your project listed in SouthXchange, the best crypto exchange in South America awarded by ADVFN! In SouthXchange w...
Sun, 8 Mar, 2020 at 11:12 AM
Why am I getting invalid deposit addresses for Litecoin (LTC)?
Our Litecoin addresses are the newer SegWit addresses than start with the letter "M". If you use older software you may get an error saying the add...
Fri, 2 Feb, 2018 at 4:50 PM
How do I cancel an order?
You can only cancel orders that are pending. To cancel an order go to the market where you placed the order and look for the pending orders below the price ...
Sat, 3 Mar, 2018 at 9:45 AM
Why is the withdrawal confirmation link not working?
When you request a withdrawal an email is sent to you with a link. You need to click this link to start the withdrawal. This link only works once. Also if y...
Sun, 18 Feb, 2018 at 1:29 PM
Can I use your service as a long-term wallet?
You should never use an exchange (this or any other) as a long-term wallet. You should only use it as a temporary wallet while you trade. Once you are done ...
Tue, 20 Feb, 2018 at 1:58 PM
Why is my Mktcoin (MLM) withdrawal missing?
First of all you must check the tx ID (hash) of the transaction in the official block explorer: https://info.mktcoin.org/ If you see the transaction the...
Fri, 23 Feb, 2018 at 8:52 AM