SouthXchange does not sell or buy coins. SouthXchange is simply a marketplace. Users place orders and, when two orders match, a trade is produced and coins are exchanged (traded) between the two users.
If you placed an order and you received less coins (or none at all), then:
- Your order might be pending execution. This means there hasn't been any matching order and your order is sitting in the book waiting for a matching order. Under this scenario you received no coins. You can either wait until the order is executed or you can cancel it.
- Your order executed partially and it is pending. This means there was a matching order, but the amount was not enough, so your order executed partially and the remaining portion is sitting in the book. Under this scenario you received some coins but less than expected and you will receive the rest when the order is fully executed. You can either wait until the order is executed or you can cancel it.
- You placed a market price order. This means you didn't set any limit price to the order, and your order matched with any other order at any price. If your order was large compared to the book you probably bought or sold coins at a very bad price. Under this scenario you received some coins but less than expected and there is nothing you can do. Due to the risks involved with market orders we ask double confirmation before allowing market orders. Keep in mind that you traded these coins with another user, not with us.